Автор: Пользователь скрыл имя, 29 Января 2011 в 05:00, курсовая работа
Communication is a process whereby information is enclosed in a package and is channeled and imparted by a sender to a receiver via some medium. The receiver then decodes the message and gives the sender a feedback. All forms of communication require a sender, a message, and an intended recipient, however the receiver need not be present or aware of the sender's intent to communicate at the time of communication in order for the act of communication to occur. Communication requires that all parties have an area of communicative commonality. There are verbal means using language and there are nonverbal means, such as body language, sign language, paralanguage, haptic communication, chronemics, and eye contact, through media, i.e., pictures, graphics and sound, and writing.
1. Introductory ……………………………………………………………………………3
1. Verbal Communication ……………………………………………………………3
2. Nonverbal communication ………………………………………………………...3
3. Verbal vs. oral communication ……………………………………………………4
4. Characteristics of nonverbal communication …………………………………….4
2. Non-verbal communication as a matter of fact in interviewing …………………….5
1. Differentiation on communication …………………………………………………5
2. Interpreting non-verbal communication ………………………………………….7
3. The transfer of non-verbal elements from the interpreter to the audience ……..9
3. Characteristic features of non-verbal communication by means of categories …..12
1. Categories and Features …………………………………………………………..12
2. Static Features ……………………………………………………………………..13
3. Dynamic Features ………………………………………………………………….13
4. Kinesics ……………………………………………………………………………..14
5. Environment ………………………………………………………………………..15
6. Paralanguage ……………………………………………………………………….15
7. Silence and Time …………………………………………………………………...16
4. Fact or speculations about non-verbal communication ……………………………..17
5. Conclusion ……………………………………………………………………………...21
6. Resume ………………………………………………………………………………….22
7. Bibliography ……………………………………………………………………………23