Автор: Пользователь скрыл имя, 27 Ноября 2012 в 01:10, реферат
Good morning ! Today I would like to present you my essay" Customer service in hotel business" . My presentation will be given in 3parts .The first deals with service quality and total quality management and technologies in service quality . The second part relates to benchmark of customer service.2 hotel's experiences were studied.and the last part concludes with recommendations.