Автор: Пользователь скрыл имя, 25 Декабря 2010 в 16:59, статья
Dave Carroll's United Breaks Guitars video has been watched 9.23 million times
Once upon a time companies could afford to be rude. Unhappy customers would grumble to a few friends, withdraw their custom, but there was little else they could do.
Today, they still tell their friends, but they do it online, using social media websites like YouTube, Facebook and Twitter.